Bask Bank Customer Support will be closed for Presidents Day on Monday, February 19, 2024. We will be back to our normal 7:00 AM to 7:00 PM customer support hours on Tuesday, February 20, 2024.

We have scheduled an enhancement for our website on Wednesday, September 1st, starting at 5:30pm CDT until approximately 7:00pm CDT. During this time, our website, sign up and online banking experiences may not be available and/or may have reduced functionality.

An enhancement has been scheduled for account opening on Tuesday, February 6, starting at 8:00 PM CT to approximately 11:00 PM CT. During this time, account opening may not be available or may have reduced functionality.

Bask Bank Logo

Your savings are safe with Bask Bank.

Learn how we use multiple layers of security to keep your information secure.

Two-Factor Authentication

This adds a second layer of authentication when you log in to your account. If your mobile phone or computer is not registered, you’ll receive a special code through text to register.

Security
Alerts

You can sign up to receive notifications about changed passwords, unsuccessful logins and transactions, to name a few of the many options available in the app.

Secure Message
Portal

The most secure way to communicate with us is to send a message to our customer support center through the secure messaging center.

Online Privacy
Protection

We’re dedicated to protecting both your money and your online privacy. Read our Privacy Policy to learn more about how we keep your data and information secure.

Account
Monitoring

Bask Bank monitors outgoing transactions from your account and will proactively reach out to verify that large transfers were authorized by the account holder.

Commitment to
Security

If you discover a discrepancy with your Bask Account, we’re here to help resolve it. Contact us as soon as possible so that we can address the issue immediately.

What you can do to protect yourself online

    Tips for Fraud Prevention

    The Fraud Prevention Security Portal is a comprehensive site that explains the most up-to-date scams targeting individuals. The portal addresses traditional fraud scenarios and explains the growing number of online fraud trends, such as fake commerce websites and scams involving social media. Mitigate the risk of becoming a victim by taking advantage of the many e-learning courses available for Bask Bank customers in both English and Spanish here.

    Tips for Stronger Passwords

    When setting a password for your Bask Account or updating your existing password, be sure to use a long password that is eight or more characters. Include upper- and lower-case letters and numbers and change your password regularly. Avoid using the same password for multiple accounts. If all your passwords are the same, a bad actor only needs to hack one account to have access to all your accounts. Avoid using easily guessed passwords, like “password” or “12345.” Password managers and generator tools can be great resources for more secure passwords.

    Tips for Mobile Device Security

    Reliance on mobile devices to perform everyday tasks is becoming increasingly common and can open new avenues for attacks. Some ways to protect yourself include:

    • Enable passcode or biometric access on your mobile device
    • Monitor how your downloaded apps use your data. You can usually adjust these settings in the application’s privacy settings.
    • Set your apps to automatically update to the newest version
    • Make sure you have a way to find and erase your phone remotely in the event it is stolen

    Tips for Links & Files

    Never click on suspicious, unsolicited or unknown links if you don’t recognize the link or the person or entity that sent it to you. The same goes for downloading and opening email attachments and other unknown files. Stay in the know about the latest scams and how they’re being disseminated – email, text, social media or robocall – especially during natural disasters and emergency situations.

    Tips for Personal Information

    Never share personal information like your date of birth, social security number, contact information or financial account details with anyone online.

    Bask Bank will never use any form of communication to ask for your password, but our Customer Support team might ask for personal information to verify your identity if you call with a question about your account. You can also use the Secure Message Center to send protected messages to our Customer Support team.

    Tips for Your Home Network

    Installing antivirus software that will protect you against malware, spyware and Trojans that can steal your data and performing regular updates to your applications when prompted are great extra security measures when you’re online at home. Also, be sure to change your router’s login information from the default settings and turn off SSID broadcasting to hide your network from unauthorized users.

    Tips to Avoid Phishing and Other Common Scams

    Phishing is a type of cybercrime where a bad actor attempts to trick a target – most commonly through an official-looking email – into providing personal information. The criminal then uses that personal information to commit fraud or theft.

    Learn more about common fraudulent scams like phishing, romance scams, employment scams, mystery shopping and check-cashing scams and how to avoid becoming a victim.

    Tips for Recognizing and Avoiding Email Compromise Attacks

    This type of attack targets businesses or individuals that perform electronic payments, such as wire or automated clearing house (ACH) transfers. Email account compromise attacks occur when a scammer compromises a legitimate business’ or individual’s email account through intrusion techniques, ultimately resulting in an unauthorized transfer of funds.

    To recognize an email compromise attack, be aware that scammers often communicate from an email address or URL you don’t recognize with a sense of urgency, last-minute changes to funding instructions and often with misspelled words or fragmented sentences. To avoid an email compromise attack, enable multi-factor authentication for all email accounts, never click on unsolicited links in emails or texts and use caution when downloading links and attachments.

    If you think you or your business has been targeted by an email compromise attack, contact your financial institutions as soon as possible, report the fraudulent activity to your local law enforcement agency and file a complaint with the FBI Internet Crime Complaint Center.

    Tips for Avoiding Fraud during the Holidays

    With the holidays coming up, we'd like to take this opportunity to raise your awareness of the increased threat of holiday related thefts and scams. Here are a few basic actions you can take to mitigate the risk for you and yours. Click here.

    Tips for Avoiding Investment Scams

    Scammers use a variety of methods to entice people to invest, including promising high returns with little to no risk, using pressure tactics to get people to act quickly, or impersonating legitimate investment professionals. Pig Butchering is a type of cryptocurrency investment fraud scheme that has recently made headlines. Click here.

    Tips for Avoiding Common Scams

    With the increasing number of scams targeting banking customers, we’d like to take this opportunity to raise your awareness of some of these scams and red flags associated with them. Click here.

    Tips for Avoiding Romance Scams

    These scams prey on people seeking love and companionship, often online, and can lead to emotional and financial devastation. Click here.

    How to Report Fraud

    If you have any questions or concerns about the security of your account, please contact Bask Bank Customer Support at (833) 260-4320.